Frequently Asked Questions about the OneChangi ID

1. What is the OneChangi ID?

The OneChangi ID is a digital account service that enables you to connect and transact on Changi Airport’s digital portals with just one username and password.


2. Why is CAG implementing the OneChangi ID?

Convenience

With the OneChangi ID, you can log in to Changi Airport’s digital platforms (including iShopChangi.com, ChangiRewards.com and the iChangi app) using a single username and password. There is no need for you to remember multiple account IDs and passwords moving forth. Your existing and new user accounts with Changi Airport will all be linked, enabling convenient access to information from all your existing accounts

Customised experience

Moving forward, you will also enjoy a more personalised experience when you interact with us across Changi Airport’s digital platforms.


3. Who is eligible for the OneChangi ID?

There are no restrictions on eligibility to register for a OneChangi ID. Enhancements to the OneChangi ID system will be made progressively to include other Changi Airport digital portals.


4. What is my OneChangi ID?

Your OneChangi ID is the e-mail address that is entered during the OneChangi ID registration process.


5. How do I register for a OneChangi ID?

You can register for a OneChangi ID via one of these options:

For existing Changi Rewards / iShopChangi members:


i. Log in with your existing Changi Rewards or iShopChangi membership details.

ii. For Changi Rewards members, please login via ChangiRewards.com For iShopChangi members, please login via iShopChangi.com

iii. You will be prompted to link your existing account with a OneChangi ID.

iv. Follow the on-screen instructions to register your OneChangi ID.


If you do not have an existing Changi Rewards / iShopChangi account:


i. To register for a OneChangi ID and Changi Rewards account, please visit ChangiRewards.com and click on the link to register for a OneChangi ID.
To register for a OneChangi ID and iShopChangi account, please visit iShopChangi.com and click on the link to register for a OneChangi ID.

ii. Follow the on-screen instructions to register for a OneChangi ID and Changi Rewards / iShopChangi account.


6. How do I know if my registration for a OneChangi ID is successful?

Upon successful registration, a verification e-mail will be sent to the e-mail address registered as your OneChangi ID. Please click on the verification link to activate your OneChangi ID.


7. Can I access my OneChangi ID via mobile devices?

Yes, you will be able to access your OneChangi ID via mobile devices to log in to Changi Rewards or iShopChangi website. If you are using the iChangi mobile app, please continue to use your Changi Rewards or iShopChangi membership details to access your account.

Enhancements to the OneChangi ID system will be made progressively to include other digital portals.


8. Can I amend my Changi Rewards / iShopChangi / OneChangi account details after registering for a OneChangi ID?

Yes, you will be able to amend your Changi Rewards / iShopChangi account details on your own, but please note your registered OneChangi ID e-mail address will supercede the existing e-mail address registered under your Changi Rewards / iShopChangi account.

For the OneChangi ID, please contact us via login@changiairport.com should you wish to amend your registered e-mail address and personal details. Please note that your request will be reviewed and processed on case-by-case basis.


9. Why do I receive mail notifications from the OneChangi system?

An e-mail will be sent to the e-mail address registered as your OneChangi ID for verification purposes when you first register for a OneChangi ID. Please click on the verification link to activate your OneChangi ID.


10. What should I do if I have not received my verification email?

If you have just registered your OneChangi ID and Changi Rewards / iShopChangi account:
Please contact us via: login@changiairport.com for assistance.

If you are an existing Changi Rewards / iShopChangi member and have just linked your OneChangi ID with your Changi Rewards / iShopChangi account:

i. For Changi Rewards members, please provide your feedback via: https://www.changirewards. com/contact-us.aspx for assistance

ii. For iShopChangi members, please provide your feedback via: http://www.ishopchangi.com/ CustomerService/ ContactUs.aspx for assistance


For existing Changi Rewards and/or iShopChangi members

1. What happens to my e-Newsletter subscriptions?

E-Newsletters will be sent to your registered OneChangi ID e-mail address. Your registered OneChangi ID will supercede the existing e-mail address registered under your Changi Rewards and/or iShopChangi account.


2. What happens to the e-mail address that I used to register my Changi Rewards / iShopChangi account?

Your registered OneChangi ID will supercede the existing e-mail address registered under your Changi Rewards / iShopChangi account. Please use your OneChangi ID to log in and access your Changi Rewards / iShopChangi account as well.

Please note that a single OneChangi ID can only be tagged to one Changi Rewards card number and/or one iShopChangi account. (For Changi Rewards members: If you have multiple Changi Rewards cards registered under a single e-mail address, you will be required to create a OneChangi ID for every card.)


3. Any impact on my Changi Rewards points and iShopChangi transactions?

There will be no impact on your Changi Reward points or iShopChangi transactions.


4. How do I check my Changi Rewards or iShopChangi transactions on iChangi app?

If you are using the iChangi mobile app, please continue to use your Changi Rewards or iShopChangi membership details to access your account. Enhancements to the OneChangi ID system will be made progressively to include other digital portals.


If you already have an existing OneChangi ID

1. What should I do if I need to update my personal details?

For the OneChangi ID, please contact us via login@changiairport.com should you wish to amend your registered e-mail address and personal details. Please note that your request will be reviewed and processed on case-by-case basis.


2. I have forgotten my password. What should I do?

lease click on the “Forget/Change Password” link to reset your password. The link can be found on both ChangiRewards.com and iShopChangi.com. An e-mail will be sent to your registered OneChangi ID e-mail address with instructions on how you can reset your password.

If you have forgotten your registered OneChangi ID e-mail address, please contact us via login@changiairport.com to reset your OneChangi ID password. Identity verification checks may be performed for security purposes.


3. How do I change my current OneChangi ID password?

Please click on the “Forget/Change Password” link to reset your password. The link can be found on both ChangiRewards.com and iShopChangi.com. An e-mail will be sent to your registered OneChangi ID e-mail address with instructions on how you can reset your password.

If you have forgotten your registered OneChangi ID e-mail address, please contact us via login@changiairport.com to reset your OneChangi ID password. Identity verification checks may be performed for security purposes


4. Can I authorize another person to request or reset my OneChangi ID password on my behalf?

We do not recommend that you authorise another person to request for or rest your OneChangi ID password, as your OneChangi account information is confidential.